Hello Reader! Thank you for taking the time to visit my resume on my website. I have been successful as a Systems Administrator for 7+ years in MSPs and Customer Service positions. If you have any questions please feel free to contact me and I would be happy to discuss them with you.
Systems Administrator
What I’m working on
Home Lab Setup
I have set up a home lab environment to do testing on Software and different OS Multiple virtual servers Media server Web server Video game servers File sharing server Backup battery (UPS) for environment Network firewall setup Network setup with a ubiquity switch Windows and Linux server setup
Projects
Unidesk Migration
This project was to migrate our Unidesk 3 environment to Unidesk 4. Unidesk 4 completely reworked how the software worked. This software was used to manage our virtual desktops for our clients. I was the project lead on this upgrade and had to review all the technical documents and create...
Company: Systems Administrator
VMware Security Review
This was a project to review the security policy and settings for our VMware environment and _____ them. I was assigned to manage and implement this project for the security review. I reviewed every security permission in VMware and what all did in order to get a better picture of...
Company: Systems Administrator
Office Printer Setup
Traveled on-site to customer businesses to oversee the installation of office printers. I was there in order to answer any network questions, make any needed changes to the network, and confirm that the new printer is working on the network. Once the printer was set up I had to go...
Company: Systems Administrator
Office wiring rework
Our client had a flood in their office and I went on-site to run cables to all the client computers and confirm that all the computers are working. I had to test each wall jack to confirm that it was getting a signal and then run cables to all the...
Company: Systems Administrator
Experience
Systems Administrator
BSG Tech, Systems AdministratorMount Prospect, IL | August, 2022 - November, 2024
- Troubleshoot and support windows environments including on prem and cloud environments
- Set up user accounts and computers for client use in both on prem Active Directory and Cloud based Microsoft Entra ID
- Ran sync between on prem Active Directory and Cloud based Microsoft Entra ID
- Assisted with password lockout issues
- Respond to reports from clients and software about compromised computers and email accounts
- Image computers for client use
- Assigned software through Microsoft Entra and installed local software as needed
- Travel to client sites for onsite support
- Created documentation on new client setups
- Managed onboarding/offboarding of users
- Managed SaaS for clients
Customer Service Representative
TDS Telecom, Customer Service RepresentatveMadison, WI | March, 2019 - November, 2022
- Support ISP services for customers including Internet, Phone, and TV services
- Gather and report information on outages that are occurring to Tier 2 support
- Assist customers with setting up modems over the phone
Systems Administrator
AIMS, Systems AdministratorMadison, WI | August, 2013 - November, 2018
- Monitoring all servers for current and potential failures
- Redesign virtual environment for greater security
- Set up and maintain server infrastructure
- Plan and deploy test environment
- Plan, Setup, and Support virtual desktop environment
- Made sure all Virtual Server snapshots stayed up to date
- Managed File server including permissions and setup of structure as requested by clients
- Handled any Group Policy changes that were requested
- Managed all Security certificates to make sure none expire and get new when needed
- Set up and updated company Powershell scripts
- Managed SSL certificates for web servers
Computer Repair Technician
Midwest Komputers, Computer Repair TechnicianWaunakee, WI | August, 2011 - July, 2013
- Receive computers from customers
- Talk with the customer to gather details about the problems they are experiencing
- Order parts for computers
- Disassemble and Reassemble computers to replace faulty parts
- Troubleshoot issues
- Physically clean computers
- Run scans and debloat computers
- Sell products to customers
- Call customers to relay details and get confirmation on next steps
- Worked on both Windows and Mac computers